Discovery Melbourne


Discovery Melbourne

167 Franklin Street, Melbourne VIC 3000
Tram 19, 57, 59 (stop: Queen Victoria Market/Elizabeth Street) Train Melbourne Central Bus 220, 232
Tel
(03) 9329 7525
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Reception open
24 hours
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Average traveller rating




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User reviews (31)

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Great place, had the time of my life, clean and great location.
22 February 2010
Cons
The Lift,
Pros
The bar was great, Staff, Cafe breakfast, and the bathrooms were very clean to some other places.
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The hotel is one of the largest places i have stayed. It was very busy during breakfast, the staff were friendly, the tour guy was good, the clean staff were constantly cleaning the bathroom which u dont find in any other hostel. The bar was good during the eveinings. I would certainly recomend this place to all my fellow travellers.

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Great Staff, clean and Tidy. Great happening Bar and lots of fun.
14 January 2009
Cons
Can get real busy at reception.
Pros
Service and clean and tidy, Fabulous location, Free Tours and Free Airport Pick up.
Maintenance
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I have stayed in many hotels and being a frequent traveller to Melbourne. I chose to stay at Hotel Discover because of the Free Airport Shuttle. I was only booked to stay for the one night but extended. It was a great meeting place and the staff are very friendly and offered exceptional customer service even throught the busy periods....Girls need a rest... I was greeted constantly by cleaners....The Free In house tours was a big hit with travelers, Thanks Phil. Loved the Beach Tours. The bar was constantly packed and Karioke was a blast. I would recomend this place for it's sensational location and cleanthiness..I know sometimes being such a big Hostel it does get a little bit hard to keep it clean. Keep up the good work and I shall return. :O

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Great, awesome party, stay place with lots of friendly people.
14 January 2009
Cons
..??? nothing..
Pros
Fun, Friendly, lots of people, City location, Job and Travel Agency, Cheap deals in the bar
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The space is enormous and the possibility to spend your time here are endless. They have a great bar with awesome deals and pool tables. This place is packed with backpackers from around the world. Plus the staff is so helpful, they know everything about Melbourne. On top they have great deals with the in house travel agency. I planed my whole Australian trip here

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Save your sanity, go elsewhere. There are much better & cheaper places
9 November 2008
Cons
Staff, staff, staff, price, lifts, 4th floor
Pros
Kitchen, Cinema room, common areas
Maintenance
Cleanliness
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Right, I'm not one from grudges and this isn't a vendetta, but you should not stay at this place, now called Hotel Discovery. I can only imagine that they changed their name because of bad reviews under their old name, Hotel Bakpak. Well they'll have to keep changing their name. The 1st night I stayed, I was on the 4th floor which has to be the dingiest place I've stayed so far in Australia. Thankfully the next day some friends were arriving & we had booked in as a group for 5 nights and we were put on the 3rd floor which was a lot better, but far from perfect. In saying all this my main gripe wouldn't be about the physical aspects of the place (mind you the toilet/shower facilities on the 4th floor were pretty brutal). The general facilities were decent, like the Kitchen & Cinema room etc. The real problem was the staff. They are the worst hostel staff I have yet encountered. It takes them forever to do anything and they really don't seem to know what they are doing. After my 1st night there, I had to check out in the morning to check back in again with our group into a new room. I HAD TO check out by 10am, but our room then wasn't ready until almost 3pm ("we don't advertise a check-in time" was the answer to any complaints). Once we did get to check in, after a long queue, which is very common, it took the girl a full 20 minutes to check us in (3 of us), even though 2 of us had checked in the night befor and they had all our details. I just thought the whole thing was ridiculous. Then the final straw when I was checking out, I asked if they could store my bags for a couple of hours.... "We only store bags for check-in, not check-out, there are lockers around the corner there".... which you have to pay for. oh and lest I forget the prehistoric lifts, absolutely disastorous! I won't be back, ever, and I'll advise all my friends to stay away also.

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JNZ
Stay away!
27 July 2008
Cons
Bed bugs, filthy toilets, generally run-down
Pros
Location. Price.
Maintenance
Cleanliness
Facilities
Atmosphere
I recommend staying away from Hotel Discovery Backpackers. Rooms and toilets were dirty and bed was infested with bed bugs that left us with very nasty bites for the week. Asked for the mattress to be changed on two separate occasions but nothing was ever done about it. Got transferred to another room and they put someone else in the infested bed! Toilets were almost always in a terrible state. It seems no money is reinvested back into maintaining the hostel, it needs serious work done. Access cards are always unreliable. There are cheaper and better places to stay in Melbourne

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Perhaps it was just having a bad day... but...
23 February 2008
Cons
The price, dead bird, bed bugs....
Pros
It had rooms available
Maintenance
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Facilities
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Usually I am a very content person: happy to go with the flow I love hostels, and all the quirks associated with backpacking... However, and perhaps it was just a bad day, but even so... Within the first 5 minutes of arriving at the hostel, whilst standing at reception: - A bloke came up saying that nothing had been done about his BED BUGS for a week, although he said everyday... one does wonder why he bothered to stay though! - A DEAD BIRD was reported in the internet cafe... now 11pm, it had been there since lunch - no joke. - A lady said that the lost wallet that she had handed in was now MISSING FROM THE SAFE... mysterious... - There was a DRUGS RAID in the next room, not the hostels fault, although it does add to the story!! Basically, although some of the staff were really cool - excluding this ferrel security guard who was flirting with all the drunk girls... the staff were totally beaten down from the constant abuse that was being hurled at them, reguarding the pitiful state of the hostel. I think my biggest problem is that considering the price of this hostel it is basically DAY LIGHT ROBBERY, as it seems none of the profits are being ploughed back into the business. 27bucks for a bed in a 16 person dorm... seriously. Oh, but breakfast was included, free... the one piece of toast that you were allowed was clearly the cherry on the top! If you don't believe me, just walk into the reception... the first people who we met said it was a joke... they were right, although it does now rank as the worst hostel I've stayed at in Oz... and we all need one of those!! Surely you aren't supposed to walk into a place and get the immediate sense of restless travellers who resent the fact that their credit card details are in the hands of a company who doesn't give a flying ... about their customers. Sorry, rubbish at condensing anything, but here goes: no character, no sense of community, harassed staff, overpriced, nothingness.... hostels are meant to be an experience, hopefully, mainly, enjoyable. Although this was rubbish it can hardly be counted as an experience, more of a blotch on my trip to Melbourne... 27 bucks on a blotch. Shambolical!!

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not too shabby
18 January 2007
Cons
huge
Pros
free airport pick-up
Maintenance
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Atmosphere
The main reason I chose this hostel was because of the free airport pick-up (and they drove me back a couple of days later), which saved me a lot of money. The staff is friendly, the security is good (hallway, room and bathroom key required). The rooms are cavernous and have no personality, but the bed are comfy, and there's lots of room to spread out your crap when packing. I would recommend this place for a short stay, but can't make any comments on long-term. :)

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This place is not what it's made out to be.
27 September 2006
Cons
It so god damn dirty and has a lot of kids running around.
Pros
This place has alot to offer but it needs alot of work.
Maintenance
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Unless you are a pot-head this is the place for you to goto. You just need to walk around level three(3) where the back-packers are placed and you can smell it coming out of rooms.... The rooms also have very bad smells coming from them. The staff here is great but the rooms need to be cleaned.... :(

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great hostel, needs a little work to help it along
24 June 2006
Cons
in need of a bit of work, but seems to be happening
Pros
staff are wicked, good facilities and a great atmosphere
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hotel bakpak has some of the best staff ive come across in oz, the reptionists were really friendly. with something going on all the time. like tours, trips and parties (melbourne cup party was unreal). nice big kitchen plenty of cutlery and a cool cinema room aswell with some really cool movies to choose from, the bars good fun even if your up for just a quiet couple or if you want to get in a mess. ive had some wicked nights in there, to be honest i loved it and cant wait to get back there and party some more. oh yeah you want to check out one of the birds that works behind the desk, shes a bit of alright. polly you rock my world! :D

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Big, nasty, dirty and busy.
19 June 2006
Cons
Kitchen was awful, tv room not signposted and locked.
Pros
The rooms are of a good size
Maintenance
Cleanliness
Facilities
Atmosphere
I stayed here for week in Feb - prob 7 days too long as there are much nicer hostels within a mins walk of this one. The whole place is in need of a major revamp. I had particuar problems with the kitchen, along with the usual problems of big hostels (no pans, cutlary and crockary), the fridges were crap and kept nothing cold (due to their massive size and repetative opening - when will big hostels learn and just have more smaller fridges). The kitchen was always realy dirty and seamed to be infested by little birds flying in thru the window. The Tv room was a farce as it is hidden on a random floor with no directions about how to find it. Once it had been located there was the slight problem of actualy opening the door as it was always locked. The bar downstairs was ok but there are some much better bars elsewhere in Melbourne and prices wern't that cheep, the cafe is quite expensive. The only real good point was that rooms were of a good size and bathrooms were ok.

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longest week
13 June 2006
Cons
having to wash someone elses plates before you could eat
Pros
near victoria market
Maintenance
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Facilities
Atmosphere
i stayed for a week in january and found the hostel to be grim and needs a face lift. the bar is very dark and cinema room stinks. for security you have to leave your passport and when you need it for a night out you have to leave you room key and on your return you have to queue up with everyone fighting to get the security mans attention to get your key next.

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Anonymous
Nothing to recommend!
5 January 2006
Maintenance
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I cannot believe this hostel received so many stars from BUG!When was the last time you visited this place?It is without a doubt,the worst hostel I have ever stayed in..the staff are rude and unhelpful, not to mention the 10 hour wait to even SPEAK to someone at reception??!It is overpriced and unfriendly. Far too big and lacks any atmosphere...the pub downstairs is also a joke as I was looked at as though I had two heads when I requested lemon and ice with my drink..they can certainly charge but they cannot deliver. I will not be staying there if I'm visiting Melbourne again...the place is enough to put you off Melbourne full-stop!Avoid!

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Anonymous
Grimy
17 December 2005
Maintenance
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This was the worst hostel I stayed in on a tour of Australia and New Zealand. The inside of the building appeared to be totally unmaintained and the dorm room itself was simply old and grimy. I would not recommend this accomodation.

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Ling
Not bad for a hostel!
25 November 2005
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I stayed in Hotel Bakpak for 3 nights, and found it rather good and lively! I like the warm receptionists, the nice hang out areas like the bar, the cafe, the table tennis table, the reading area and the cinema etc. The best thing i like is the tight security, you need a special card to enter the room and toilets. Room is spacious, with 10 beds in a female dorm. Toilets are v clean. Staff and fellow travellers are friendly and nice. There is also a free bus pickup from the airport. It's v near Queen Vic Market. Free breakfast is alright only, with tea/coffee and just toast which gets boring after a while. Overall, i find it excellent for a budget hostel.

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Kid
Its OK
23 October 2005
Maintenance
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Atmosphere
As i said its an ok place the rooms wernt that clean likewise with the bathrooms other than that its ok and 1 Its near the Queen Victoria markets 2 Very close to the Coach Terminal (Greyhound)

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Anonymous
Just plain awful
27 September 2005
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I was really quite disappointed with this hostel after all the hype and marketing they put into it. Guess it's a good lesson to really pay attention to what other fellow travellers have to say. Simply, the hostel is far too big and has a cold atmosphere about it. a far cry from the other cosy, friendly hostels I have stayed in before. reception is a joke with poorly trained and ill-mannered staff. Not entirely their fault - can't be much of a fun work environment, and I bet the pay is dismal. They put me in the wrong room, then when I mentioned it they offered to upgrade me - as long as I paid extra ! when i finally got a bed, it was dirty and infested with bed-bugs. I complained to the manager on duty, he was sarcastic and dismissive and muttered something about 'Bakpak policy on refunds'. I have throughly enjoyed my stay in Australia so far and Melbourne is a fine city, but this 'hostel' has made me very wary of false promises. Stay at your own peril !!!

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Stine
Worst hostel so far!
28 June 2005
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This is absolutely the worst hostel I've stayed in during my 10 months in Australia. The rooms are terrible - there are to many beds. There were birds in the kitchen and it was always dirty. I can't recommend this place to anyone and I don't even want to give this hostel 1 star!!!

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hartz82@hotmail.com
did not meet expectations
15 June 2005
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It did not start well with our booking made a week before not being found. We were then told that we could have a double room the first night but would have to move in the morning and they couldn't guarentee a double. the room we got was dirt and had no linen, and had a window that barely blocked the wind. when we went to reception we recieved linen for single beds that didn't fit as they had no double linen left - a joke!. there was also about 100 teenagers runnng riot round the "hotel' just to top it off. We were planning staying a week, we left in the morning.

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DORY
TOO BIG WITH 750 BEDS!!!!!
29 March 2005
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TOO BIG WITH 750 BEDS!!!!! do you like to sleep at the train station?????

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seaney boy
bakpak is the mutts nuts
7 July 2004
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hotel bakpak is superb.staying here made my stay in melbourne one i shall never forget!the staff were class, the rooms were smart, the bar was awesome and the fellow backpackers were a joy to know! the bad comments made already for this hostel are total rubbish, inacurrate and false. bakpak rocks!

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