On Top Backpackers


On Top Backpackers

12 Filleul Street, Dunedin 9016
Tel
(03) 477 6121 or 0800 ONTOPBP (0800 668 672)
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Reception open
7.30am–midnight
Credit cards accepted at this hostel

Credit cards accepted for online booking


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User reviews (2)

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TERRIBLE
6 January 2008
Cons
MANAGER'S ATTITUDE
Pros
CLEAN
Maintenance
Cleanliness
Facilities
Atmosphere
WORST HOSTEL EXPERIENCE OF MY LIFE! We booked 2 nights in a double room at this hostel. On our second morning the manager knocked on our door and told us we had to move to another room and that we had been told this when we booked and when we checked in. We had not been told this at ANY stage and asked why the other customers couldn't be put in the room that they wanted to move us to (which wasn't as nice). The manager (who lacks ANY customers service skills altogether) wouldn't give us an explanation, but from what we could tell they had double booked the room and the other customers had paid for 10 nights....it was therefore worth it for the manager to turf us out and replace us with the people he would get more money from! The manager then told us that if we didn't move out immediately he would wipe our key cards so that we couldn't get into our room, and he would throw our stuff out of there himself. As I went off to open our door so that he couldn't lock us out, he ran off to reception to wipe our cards before I could open the door (a mature attitiude for a business owner)! I went to ask him to let us into our room and he kept refusing until I eventually had to threathen to call the police! It was only then that he let us get back into our room and organised a comparable double room for us at a nearby motel. We are reasonable people and understand that double bookings and mistakes are inevitable, but the manager's handling of the situation was simply unbelievable. If he had just admitted his mistake and helped us find a comparable room in the first place we would have happily gone. But his attitude was to blame us, take no responsibility for his mistakes, and lock us out of our room! The hostel itself is very nice, and new, but it's not going to stay open very long as long as the manager is favouring one guest over another.

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Excellent hostel in Dunedin
27 April 2006
Cons
No separate TV lounge
Pros
Sparkling clean, friendly, brand new, very central
Maintenance
Cleanliness
Facilities
Atmosphere
I loved this hostel, really impressed. It's got a great location 1 miute walk from the Octagon, & everything inside is brand new and clean. (excellent showers!) Because it's so new it's not at all crowded & it's a really relaxing place to stay. The kitchen/ding area is the best, spotless & with everything you need, & the way the dining tables were laid out gave it a really nice cafe atmosphere. Only con is that there is no separate TV room so sometimes you cant hear the TV because of the people talking or vice versa, but it's not really a big problem. Also the sundeck is fantastic, has great views up to the botanic gardens. Definitely reccommend this hostel!

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