Profile of elfears

Reviews By elfears All Reviews

Bad customer service, bugs and insults.
6 July 2006
Maintenance
Cleanliness
Facilities
Atmosphere
Looks good, but scratch the surface and it's pretty poor. I arrived tired and wanting to go to bed, but there are always long, chaotic reception queues with people pushing in. I had to wait ages to check-in. The motel-style design means sound travels, so you go to sleep when everyone else has and wake up when the first person gets up. I was bitten during the night (4 bites in a row), but because the receptionist couldn't find a bug in my bed she refused to do anything. She said I was hardly covered in bites, (I don't know how many bites she expects me to endure before she does something). I had to ask for her to change my linen. She would not refund the following night's stay because they cannot do it "just because someone believes they have bed bugs", so I had to stay or lose my money and pay again for a room elsewhere. She insisted they weren't bed bugs and just mozzies or something, but when I asked for bug spray, she said that wouldn't kill bed bugs thereby contradicting herself. So I felt really insulted and I had paid for this!! We were cold at night too. There are no lifts so you have to lug everything upstairs. I imagine disabled access would be a problem. The kitchens are better than most and the pool and bathrooms ok too, but I would not recommend this place to anyone. They also charge for luggage storage. They do not deserve 4*! :(

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It's like staying in someone's house
6 July 2006
Maintenance
Cleanliness
Facilities
Atmosphere
Cosy place, not for wild party animals. On the edge of central Northbridge, but only a short walk to bars and restaurants. Some rooms are double and triple and you can get a good rate if the other dorms are booked up. Other info: Phone ahead for pick-up from domestic airport only. Reception is not 24hr but you can get in if you warn them in advance. Lots of facilities for a small place: spa in the backyard; $3/hr internet access; Beer and wine available from reception; small TV lounge with DVDs to hire (free, but $20 deposit); Free luggage storage; Laundry; Two private bathrooms; Patio with bbq. The staff are friendly and work hard to keep it clean and nice. It takes 20 mins to walk into town or centre of Northbridge or 15 to the museums. They also just bought new matresses. Duvets provided in winter.

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