Profile of samoht_74

Reviews By samoht_74 All Reviews

Terrible Customer Service received - most upsetting!
20 February 2007
Maintenance
Cleanliness
Facilities
Atmosphere
Disgusting service received upon arrival from middle aged grey haired man at reception. i arrived with my elderly mother, we had booked a room in advance. When asked if we could see the room first, this man told us rudely NO we couldn't, and when we told him that we had had some bad experiences over the last few days with backpackers being filthy etc and we would still pay for the room even if it was not suitable, instead of him showing just us the room he rudely told us to go away and stay somewhere else. unbelievable! judging from other reviews, people seem to think that this place is nice...but going from my first impression on meeting this man at reception who lacks basic customer service skills and is just outright rude (should be sacked!) I would never recommend this place to anyone!

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